Return & Refund

What is your return policy?

Because our Veda treats are a perishable food product, we're unable to accept returns on opened orders -  this keeps every treat fresh and safe for every dog we serve. That said, your experience matters deeply to us. If something isn't right, please get in touch within 14 days of delivery and we'll offer a refund, exchange, or store credit. We'll always find a way to make it right.

My order arrived damaged or incorrect - what do I do?

We're so sorry about that. Please contact us within 7 days of delivery at [email] with your order number and a photo if possible. We'll send a replacement or issue a full refund straight away - no return needed.

How long do refunds take?

Once approved, refunds are returned to your original payment method within 5–10 business days. You'll receive a confirmation email as soon as it's processed. Please note your bank may take a little additional time to reflect it in your account.

Still have questions?

We're a small team and there's always a real person on the other end. Reach us at [email] or via our [contact form] — we'd love to hear from you.