Terms & Conditions

Last updated: April, 2026

By visiting our website or purchasing from us, you're agreeing to these terms. We've written them as plainly as we can - because you deserve to know exactly what you're agreeing to.

Who we are

This website is operated by Chika & Co. LLC, trading as Rooted Bites, based in Lutz, Florida. Throughout these Terms, "we", "us", and "our" refer to Rooted Bites. "You" refers to anyone visiting or purchasing from our site.

Using our website

By using this site, you confirm that you are of legal age in your jurisdiction, or that you have parental or guardian consent. You agree to use our website and products lawfully and not for any unauthorised purpose.

Our products

We do our best to describe and photograph our products accurately. That said, we can't guarantee that every detail - including colours, descriptions, and images - will be perfectly accurate on every screen or device.

All products are subject to availability. We reserve the right to limit quantities or discontinue any product at any time without notice.

Pricing & payment

All prices are listed in USD and may be updated from time to time. Payments are processed securely through trusted third-party payment providers - we never store your card details directly. We're not responsible for any errors caused by third-party payment processors.

Orders & cancellations

We reserve the right to refuse or cancel any order at our discretion - for example, if there are stock limitations, pricing errors, or concerns about fraud. If we need to cancel or amend your order, we'll do our best to notify you promptly using the contact details you provided at checkout.

Shipping & delivery

We currently ship within Florida only. Delivery timeframes are estimates and may be affected by courier schedules or circumstances outside our control. For full details, please visit our [Shipping & Returns page].

Returns & refunds

For full details on our returns, exchanges, and refund process, please visit our [Shipping & Returns page]. We always aim to make things right.

Our content & intellectual property

Everything on this website - including our name, logo, story, product descriptions, images, and the brand icon that means more to us than most people know - is the property of Rooted Bites and protected by applicable intellectual property laws. Please don't reproduce, copy, or use any of it without our written permission.

Limitation of liability

We stand behind our products and want every experience with Rooted Bites to be a good one. However, we cannot guarantee that our website will always be uninterrupted or error-free.

To the fullest extent permitted by law, Rooted Bites and Chika & Co. LLC shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our treats are intended as supplemental snacks - always consult your veterinarian if your dog has specific health needs.

Governing law

These Terms & Conditions are governed by the laws of the State of Florida, United States. Any disputes arising from your use of our website or products shall be subject to the jurisdiction of the courts of Florida.

Changes to these terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes are posted constitutes your acceptance of the updated Terms.

Questions?

If anything here is unclear or you have questions, please reach out at [email]. We're a small team and we're always happy to talk things through.

Before you publish

Fill in your contact email, last updated date, and link your Shipping & Returns page in the two places referenced. Note that "Chika & Co. LLC" is used as your legal entity name based on what's visible on your packaging - please update if this is different. A legal review before publishing is recommended, particularly around the liability section for a food product business in Florida.